Refund policy
Organic Minerals Australia
Change of Mind
Due to the nature of our natural products, including food, herbal powders and supplements, and for hygiene and food safety reasons, Organic Minerals Australia does not accept returns or provide refunds for change-of-mind purchases.
This includes situations where a customer:
- Changes their mind after purchasing.
- Orders an incorrect product or quantity.
- No longer wants or requires the product.
- Dislikes the taste, texture or personal experience of a product.
- Finds the product advertised at a lower price after purchasing.
This policy does not limit any rights customers have under Australian Consumer Law.
Faulty, Damaged or Incorrect Products
We are committed to supplying products of acceptable quality that match their descriptions.
If you receive a product that is faulty, damaged, unsafe, incorrectly supplied or otherwise does not meet the consumer guarantees under Australian Consumer Law, please contact us.
We encourage customers to report visible damage or order discrepancies as soon as reasonably possible, preferably with photographs and their order number, so we can investigate promptly.
There is no blanket 48-hour deadline for exercising statutory consumer rights.
Depending on the circumstances and the nature of the problem, customers may be entitled to a refund, replacement or another remedy in accordance with Australian Consumer Law.
Opened or Used Products
We do not accept returns of opened, used or sampled products simply because a customer changes their mind or does not like the product.
However, where a product fails to meet an applicable consumer guarantee, customers may still be entitled to a remedy even if the product has been opened or used.
Delivery Delays and Missing Parcels
Delivery estimates are provided in good faith and may be affected by courier operations, customs processing, public holidays or other circumstances.
If an order is delayed, missing or arrives damaged, please contact us so we can investigate.
Where required by Australian Consumer Law, we will provide an appropriate remedy. Delivery delays and courier-related issues will be assessed according to the circumstances and applicable consumer rights.
Incorrect Delivery Details
Customers are responsible for providing accurate delivery addresses and contact details when placing an order.
If incorrect details result in an unsuccessful delivery or a parcel being returned to sender, additional delivery costs may apply where permitted by law.
Please contact us promptly if you notice an error in your delivery information.
Nothing in this section excludes rights available under Australian Consumer Law.
Returned-to-Sender Orders
If an order is returned to us by a courier, we will review the circumstances and contact the customer where reasonably possible.
Re-delivery charges may apply when the return results from incorrect customer-provided information or failure to collect a parcel, where legally permitted.
Each situation will be assessed fairly, and applicable consumer guarantees will continue to apply.
Pricing Changes
Product prices may change due to supplier costs, exchange rates, promotions or other business circumstances.
A subsequent price reduction does not automatically entitle a customer to a refund of the difference.
This does not affect rights relating to incorrect pricing representations or other protections under applicable law.
Fitness and Lifestyle Consultation Services
Refunds and cancellations for fitness and lifestyle consultation bookings are subject to the applicable consultation booking terms, including any cancellation or rescheduling conditions disclosed before purchase.
These conditions do not exclude statutory consumer rights.
Where a consultation service fails to meet applicable consumer guarantees, customers may be entitled to an appropriate remedy under Australian Consumer Law.
Australian Consumer Law
Our goods and services come with consumer guarantees that cannot be excluded under Australian Consumer Law.
Customers may be entitled to a repair, replacement, refund, cancellation or compensation where required by law.
Nothing in this policy excludes, restricts or modifies any statutory consumer guarantee or remedy that cannot lawfully be excluded.
Contact Us
For refund, return or delivery enquiries, please contact Organic Minerals Australia through the contact details provided on our website.
Please include your order number, a description of the issue and any relevant photographs to help us process your enquiry.