Consultation Terms & Important Information
Consultation Terms & Important Information
Organic Minerals Australia
Fitness & Lifestyle Consultations
Effective Date: 29 October 2026
1. About Our Consultation Services
Organic Minerals Australia provides educational fitness and lifestyle consultations designed to help clients develop practical exercise habits, improve their fitness knowledge and work towards realistic fitness and lifestyle goals.
Our consultations focus on general fitness education, physical activity, resistance training, healthy eating principles, motivation, accountability and sustainable lifestyle habits.
Consultations are provided by James, who holds Certificate III and IV qualifications in Fitness.
All services are delivered within the qualifications, competencies and professional scope of practice of the fitness professional.
Our consultations are educational and coaching-based and do not replace medical advice or professional healthcare services.
2. Available Consultation Services
Organic Minerals Australia offers eight Fitness & Lifestyle Consultation services:
1. Healthy Eating & Supplement Education — General healthy eating principles and supplement-label education.
2. Accountability Check-In — Fitness motivation, consistency and lifestyle accountability.
3. Over 40 Strength & Fitness Support — General strength-training education and fitness support for adults aged 40 and over.
4. Beginner Fitness Kickstart — Introductory fitness education and exercise guidance.
5. Healthy Pantry & Grocery Guidance — General healthy eating education, grocery guidance and food-label information.
6. Muscle Building Strategy — Resistance-training principles, muscle development education and strength guidance.
7. Healthy Weight & Fitness Support — General fitness guidance, physical activity and non-clinical weight-management education.
8. Goal & Habit Reset — Fitness goal-setting, lifestyle habits, motivation and accountability.
The services and inclusions provided are limited to those described on each individual consultation page.
3. Professional Qualifications & Scope of Practice
Consultations are delivered within the qualifications, competencies and professional scope of practice of a Certificate III and IV qualified fitness professional.
Our services do not include:
- Medical diagnosis or treatment.
- Physiotherapy or independent injury rehabilitation.
- Psychological counselling or mental health treatment.
- Clinical nutrition therapy.
- Prescription of therapeutic diets.
- Diagnosis or treatment of nutritional deficiencies.
- Prescription of medications or supplements.
- Interpretation of blood tests or medical investigations.
- Exercise recommendations outside the fitness professional's competencies.
Where a client's needs fall outside these professional boundaries, referral to an appropriately qualified healthcare professional may be recommended.
4. Healthy Eating & Nutrition Education
Nutrition-related consultations provide general healthy eating information based on the Australian Dietary Guidelines.
This may include balanced eating principles, food groups, grocery shopping, food-label education and general healthy lifestyle habits.
These services do not include medical nutrition therapy, therapeutic meal plans, diagnosis of nutritional deficiencies or individualised dietary treatment of medical conditions.
Clients requiring specialised nutrition advice should consult an Accredited Practising Dietitian or appropriately qualified healthcare professional.
5. Supplement Education & Commercial Disclosure
Supplement education is limited to general information about product labels, listed ingredients and publicly available consumer information.
Consultations do not provide personalised supplement prescriptions, dosage recommendations, assessments of supplement safety or suitability, medication interaction assessments or treatment of nutritional deficiencies.
Commercial Disclosure
Organic Minerals Australia also operates an online retail business selling health and wellness products, including supplements.
Clients are not required to purchase any supplement or retail product as part of a consultation.
Information about products sold by Organic Minerals Australia should not be interpreted as independent medical or dietetic advice.
Clients seeking advice about individual supplement suitability or medication interactions should consult their GP, pharmacist or appropriately qualified healthcare professional.
6. Consultation Methods
Organic Minerals Australia offers three consultation methods, subject to availability for the selected service.
Phone Consultations
Phone consultations are 30 minutes in duration.
Clients must provide an accurate telephone number and be available at their scheduled appointment time.
The fitness professional will contact the client using the telephone number supplied during booking.
Clients are encouraged to take their consultation in a suitable, private environment.
Phone consultations do not provide emergency healthcare services.
Email Consultations
Email consultations provide written educational guidance relevant to the selected consultation service.
Response Time
The initial written consultation response will generally be provided within 48–72 hours after all necessary information, including any required screening information, has been received.
This timeframe refers to consecutive hours, including weekends, unless a different delivery period is clearly disclosed before booking.
If further information is necessary before the service can proceed, the client will be informed.
Included Responses
Each email consultation includes:
Response 1: An initial written consultation response addressing the selected service and information provided.
Response 2: One follow-up written response addressing reasonable clarification questions relating to the original consultation.
A maximum of two written consultation responses is included per booking.
Administrative communications and requests for necessary screening information do not count towards these two responses.
Additional coaching or separate consultation requests may require a new booking.
Email consultations do not provide continuous support, unlimited correspondence or emergency assistance.
WhatsApp Live Chat Consultations
WhatsApp Live Chat provides an alternative consultation method for clients who prefer communicating through written messages in real time.
Consultation Duration: 30 minutes.
Platform: WhatsApp.
Booking: Scheduled through the available appointment booking system.
During the appointment, the fitness professional will communicate with the client through a live text-based WhatsApp conversation.
The consultation may include general fitness guidance, exercise education, healthy eating information, lifestyle habit support and discussion of relevant fitness goals, depending on the selected service.
Clients must provide an accurate WhatsApp contact number and have access to WhatsApp at their scheduled appointment time.
The 30-minute session begins at the scheduled time. Clients who join late may receive a shorter consultation unless an extension is agreed upon.
WhatsApp Live Chat consultations do not include unlimited messaging, ongoing coaching or additional consultations outside the booked appointment.
Any follow-up services beyond the booked consultation may require a separate purchase.
Important: All consultation methods are educational and coaching-based. They do not provide medical diagnosis, emergency healthcare, psychological treatment or specialised dietetic services.
7. Booking & Payment
Consultations are booked through the Organic Minerals Australia website using the available appointment booking system.
Clients select their preferred consultation method before completing their booking, subject to the options available for the chosen service.
Consultation prices and service inclusions are displayed on individual product pages.
Payment is required during checkout unless otherwise stated.
Clients are responsible for providing accurate contact details and reviewing the consultation inclusions and booking conditions before purchasing.
Booking confirmations will be provided using the contact information supplied.
8. Cancellation Policy
Organic Minerals Australia aims to provide reasonable cancellation arrangements while recognising the time reserved for scheduled appointments.
More Than 24 Hours' Notice
Clients who cancel a scheduled phone or WhatsApp Live Chat consultation more than 24 hours before the appointment may receive a full refund where no service has been provided.
No cancellation fee applies.
Less Than 24 Hours' Notice
A cancellation fee of up to $10 may apply when a client cancels a scheduled phone or WhatsApp Live Chat consultation less than 24 hours before the appointment.
The fee is intended to reflect reasonable costs or potential losses resulting from reserved appointment time that cannot reasonably be offered to another client.
The fee will only be applied to the extent that it is reasonable, lawful and consistent with the circumstances.
Where payment has already been received, an applicable cancellation fee may be deducted from the payment and the remaining balance refunded.
Illness & Genuine Emergencies
Clients experiencing illness, emergencies or unexpected circumstances are encouraged to contact Organic Minerals Australia as soon as reasonably possible.
Cancellation fees may be waived following consideration of the individual circumstances.
Email Consultation Cancellations
Clients may cancel an email consultation before substantive consultation work has commenced and receive a full refund.
If substantive work has commenced, any refund or reasonable charge for work already performed will be assessed under the disclosed booking conditions and Australian Consumer Law.
Consumer Rights
Cancellation fees will not apply where they would interfere with a client's statutory consumer rights.
Nothing in this policy excludes or restricts applicable Australian Consumer Law guarantees or remedies.
9. Complimentary Rescheduling & Missed Appointments
Cancellation and rescheduling are treated as separate arrangements.
Three Complimentary Reschedules
Clients may reschedule their scheduled phone or WhatsApp Live Chat consultation up to three times per booking without additional fees, subject to appointment availability.
Eligible rescheduling requests do not attract the $10 cancellation fee.
Missed Appointments
If a client misses a scheduled phone or WhatsApp Live Chat consultation, they may contact Organic Minerals Australia to arrange another available appointment.
Each missed appointment requiring rebooking counts towards the three complimentary reschedules.
No additional rescheduling fee applies during these three opportunities.
After Three Reschedules
Once three complimentary reschedules have been used, further requests will be considered individually.
Any additional charges or booking arrangements will be explained and agreed upon before proceeding.
The original consultation payment will not automatically be forfeited simply because three reschedules have occurred.
Appointments Cancelled by Organic Minerals Australia
Where Organic Minerals Australia cancels an appointment, an appropriate alternative appointment or refund will be offered.
No cancellation or rescheduling fee applies where Organic Minerals Australia is responsible for the cancellation.
Important Distinction
Cancellation: The client no longer wishes to proceed with the consultation.
Rescheduling: The client wishes to retain the purchased consultation but attend at another available time.
Rescheduling is not treated as cancellation solely because the appointment time changes.
All arrangements remain subject to Australian Consumer Law.
10. Client Screening & Health Information
To determine whether a consultation is suitable and can be provided safely, relevant client screening may be required.
Depending on the selected consultation, requested information may include:
- Current fitness and physical activity levels.
- Previous exercise experience.
- Relevant medical conditions.
- Injuries or physical limitations.
- Medications relevant to exercise safety.
- Fitness and lifestyle goals.
- Other information reasonably necessary for the selected service.
Only information reasonably necessary for screening and consultation purposes will be requested.
Informed Consent
Clients will be informed why relevant health information is required and how it will be used and handled.
Appropriate consent will be requested before collecting sensitive health information, except where collection without consent is permitted by law.
Consent to health-information collection will be obtained separately from any general acknowledgment of booking terms where appropriate.
Pre-Exercise Screening
An appropriate pre-exercise screening process may be required before individualised exercise guidance is provided.
If screening identifies concerns outside the fitness professional's competencies, the client may be advised to seek assessment or clearance from an appropriately qualified healthcare professional.
Organic Minerals Australia may modify, postpone or decline to provide particular exercise guidance where necessary information or professional clearance is unavailable.
Any resulting refund or alternative arrangement will be considered under the disclosed booking conditions and Australian Consumer Law.
11. Privacy, Confidentiality & Information Security
Organic Minerals Australia respects the privacy of clients and recognises the importance of protecting personal and sensitive health information.
Information will be handled in accordance with applicable Australian privacy laws and our Privacy Policy.
Collection & Use
Information collected during booking, screening and consultation may be used to:
- Process bookings and payments.
- Communicate about consultations.
- Conduct relevant client screening.
- Assess service suitability.
- Provide the purchased consultation.
- Maintain appropriate consultation records.
- Meet applicable legal obligations.
Only information reasonably necessary for legitimate service purposes will be collected.
Health information will not be used for unrelated marketing without appropriate consent.
Confidentiality
Client information will be treated as confidential.
Organic Minerals Australia will take reasonable steps to protect information against unauthorised access, misuse, interference, loss, modification or disclosure.
Access to identifiable health and consultation information will be restricted to authorised individuals who require it for legitimate service-delivery or business purposes.
We do not sell clients' personal or health information.
Shopify, Appointo & Service Providers
Organic Minerals Australia uses third-party technology services to operate its business.
These include:
Shopify: Online store operations, customer orders and transactions.
Appointo: Appointment scheduling, booking management and consultation communications.
Other providers, including payment processors, email services and hosting providers, may process information where necessary for business operations.
Relevant information may be stored, accessed or processed by these providers under their applicable service arrangements and privacy requirements.
We aim to limit information provided to third-party service providers to what is reasonably necessary for their functions.
WhatsApp Privacy & Communication
Clients who select WhatsApp Live Chat acknowledge that their consultation will take place through WhatsApp, a third-party messaging platform.
WhatsApp and relevant service providers may process account information, contact information, messaging information and other data in accordance with their applicable privacy policies.
The privacy and encryption arrangements for business messaging can vary depending on how the business operates its WhatsApp account and whether other service providers are used.
Organic Minerals Australia will take reasonable steps to protect consultation information and limit access to authorised personnel.
Clients should avoid sending unnecessary medical records, pathology reports or highly sensitive health documents through WhatsApp.
Where detailed health screening is necessary, a separate, appropriate screening process will be used.
Clients who do not wish to use WhatsApp may select an available phone or email consultation instead.
Secure Collection of Health Information
Clients should not submit unnecessary medical records, pathology results or sensitive health documents through general Shopify order notes or ordinary customer service messages.
Where detailed screening information is necessary, an appropriate collection process will be used, with relevant privacy information and consent.
Reasonable security measures will be applied to consultation records, including restricting access to authorised individuals.
Overseas Processing
Some technology providers may store, access or process personal information outside Australia.
Further information about relevant overseas processing and privacy safeguards will be provided in the Organic Minerals Australia Privacy Policy, based on the technology services actually used.
Referrals to Healthcare Professionals
Where a client's needs fall outside the fitness professional's scope of practice, referral to another appropriately qualified professional may be recommended.
Organic Minerals Australia will obtain the client's consent before voluntarily providing identifiable health or consultation information to an external healthcare professional for an optional referral.
Clients may choose to contact the recommended professional independently.
Where consent is provided, only information reasonably necessary for the agreed referral will be shared.
Other Permitted Disclosures
Information may also be disclosed where required or authorised by law or in other circumstances permitted by applicable privacy legislation, including certain serious threats to life, health or safety.
Information Retention
Consultation records will be retained for as long as reasonably necessary for legitimate business purposes and applicable legal or recordkeeping obligations.
Where information is no longer required and no lawful reason for retention remains, reasonable steps will be taken to securely destroy or de-identify it as required by applicable law.
Access, Correction & Privacy Complaints
Clients may request access to, or correction of, their personal information, subject to applicable law.
Privacy enquiries and complaints may be submitted through the contact details on the Organic Minerals Australia website.
Our separate Privacy Policy provides additional information about data handling, privacy rights and complaints.
12. Client Responsibilities
Clients are encouraged to:
- Provide accurate screening and consultation information.
- Disclose relevant injuries and health concerns.
- Complete applicable pre-exercise screening.
- Seek appropriate medical advice where necessary.
- Follow exercise information responsibly.
- Ask for clarification when information is not understood.
- Avoid treating educational information as medical diagnosis or treatment.
Clients may decline to provide requested information.
However, where essential screening information is unavailable, Organic Minerals Australia may be unable to provide certain individualised exercise services safely.
Any resulting refund arrangements will be assessed in accordance with applicable law.
13. Exercise Safety
Exercise and physical activity involve inherent risks, including strains, falls and other injuries.
Clients with relevant injuries, medical conditions or concerns about exercise participation should seek appropriate medical guidance before commencing or substantially changing an exercise routine.
Exercise should be stopped if unusual pain, dizziness, chest discomfort or other concerning symptoms occur.
Serious symptoms require prompt medical attention.
In an emergency in Australia, call 000.
Our consultations do not provide emergency medical assistance.
14. Healthy Weight & Fitness Information
Healthy Weight & Fitness Support provides general physical activity education, exercise guidance and healthy lifestyle information.
It is not a medical weight-loss treatment program.
The service does not include clinical obesity treatment, therapeutic diets, prescription weight-loss medications or individualised medical nutrition therapy.
Clients requiring specialised weight-management treatment should seek advice from an appropriately qualified healthcare professional.
No particular weight-loss amount, rate of weight loss or body composition result is guaranteed.
15. Professional Insurance
The fitness professional maintains personal training insurance through Guild Insurance.
Insurance coverage is subject to the applicable policy's terms, conditions, limits, exclusions and insured activities.
Professional insurance does not expand the fitness professional's qualifications, competencies or scope of practice.
Consultations are intended to be delivered within the professional's competencies and applicable insurance arrangements.
The existence of insurance does not guarantee particular outcomes or establish that every possible consultation activity is covered.
16. No Guaranteed Results
Consultations provide educational information, practical fitness guidance and lifestyle support.
Individual outcomes depend on circumstances including current fitness, health status, participation, consistency and other personal factors.
Organic Minerals Australia does not guarantee specific weight loss, muscle growth, strength improvements, physical transformations or medical outcomes.
This provision does not limit any applicable consumer guarantee.
17. Refunds & Australian Consumer Law
Organic Minerals Australia aims to provide consultation services with due care and skill and in accordance with Australian Consumer Law.
Customers have statutory consumer guarantees that cannot be excluded.
Where a service fails to meet an applicable consumer guarantee, customers may be entitled to an appropriate remedy, including a refund, depending on the circumstances.
Our cancellation, rescheduling and refund conditions do not override statutory consumer rights.
Nothing in these terms excludes, restricts or modifies any rights or remedies that cannot lawfully be excluded under Australian Consumer Law.
18. Consultation Records
Reasonable records may be maintained to document relevant screening information, consultation activities and guidance provided.
Records will be handled confidentially and protected using reasonable security measures.
Consultation information will not be used for unrelated marketing without appropriate consent.
Clients should use designated communication channels and avoid sharing unnecessary sensitive information through unsecured methods.
19. WhatsApp Live Chat Consent
Clients choosing WhatsApp Live Chat acknowledge that:
- Their consultation will be conducted through WhatsApp, a third-party messaging platform.
- WhatsApp and relevant service providers may process information in accordance with their privacy policies and applicable business messaging arrangements.
- Detailed health screening information may be collected separately where necessary.
- Their consultation is limited to the booked 30-minute session.
- Unlimited messaging and ongoing support are not included.
- Alternative consultation methods may be available.
Consent to communicate through WhatsApp does not replace separate consent required for the collection of sensitive health information.
20. Acceptance of Terms & Consent
Clients should review these terms and the description of their selected consultation before completing a booking.
By completing a booking, clients acknowledge that these terms have been made available to them.
Separate informed consent will be requested where required for collecting sensitive health information, using WhatsApp for consultations or other activities requiring consent.
Clients are encouraged to contact Organic Minerals Australia before purchasing if clarification is required.
21. Contact Information
For consultation enquiries, bookings, cancellations, refunds, privacy requests or other questions, please contact:
Organic Minerals Australia
Website: www.organicminerals.com.au
Contact details are available through our website.
Nothing in these terms excludes, restricts or modifies any rights or remedies available under Australian Consumer Law or other applicable legislation.